FAQ - frequently asked questions
What is the Zentralruf der Autoversicherer?
Following a traffic accident in Germany or on foreign EU territory, as well as in Norway, Iceland, Liechtenstein and Switzerland, the Zentralruf der Autoversicherer serves to determine the opposing party's vehicle liability insurance company. It can be reached around the clock and throughout the year under the toll free service number (0800) 250 260 0 or online at www.zentralruf.de/anfrage. Callers from abroad can reach the Zentralruf der Autoversicherer at +49 (40) 300 330 300. For enquiries concerning foreign insurance companies, the Zentralruf der Autoversicherer can be reached Monday to Friday from 8 a.m. to 8 p.m.
Who may submit enquiries to the Zentralruf der Autoversicherer?
Victims of a traffic accident or their representatives can make use of the Zentralruf der Autoversicherer to determine the opposing party's vehicle liability insurance company. Insurance agents, attorneys-at-law, car rental companies, experts, personal representatives, repair workshops and towing companies are all recognized as representatives of the victim.
What kind of data does the Zentralruf der Autoversicherer require in order to determine the opposing insurance?
In order to determine the opposing party's vehicle liability insurance company, the Zentralruf der Autoversicherer merely requires the license plate number of the opposing party to the accident and the date of the accident. In the case of accidents taking place abroad, you'll also have to provide the country in which the accident has taken place and the country of origin of the opposing party's vehicle are also required.
What information is the caller provided with when making an enquiry with the Zentralruf der Autoversicherer?
The information provided by the Zentralruf der Autoversicherer is directly related to determining the counterpart's liability insurance company. The enquirer generally receives the name and the contact information of the determined insurance company. With the help of this data, the enquirer can initiate a quick claim settlement. In the case of an accident in a foreign country, information is provided on the foreign insurance company and on the responsible claim settlement representative in Germany.
How long does it take to process an enquiry?
Most enquiries with the Zentralruf der Autoversicherer can be processed within a few minutes. For all enquiries for which information cannot be provided directly, there is a fallback level at which the enquiry is forwarded to the Federal Motor Transport Authority. In this case, information is generally provided within 24 hours. Enquiries involving vehicles registered outside Germany may take longer.
Can the Zentralruf der Autoversicherer help with the assertion of claims for damages?
No, the Zentralruf der Autoversicherer mediates contact with the opposing party's vehicle liability insurance company. However, the claims must be asserted independently with the respective insurance company.
Does a call to the Zentralruf der Autoversicherer replace the reporting of damage with the responsible insurance company?
No, because claims can only be asserted with the respective insurance company. A call to the Zentralruf is no substitute for a notification of claim. In the context of an enquiry, the Zentralruf der Autoversicherer determines the contact data of the opposing party's vehicle liability insurance company. It should be contacted as quickly as possible in order to ensure a quick claim settlement.
Can the Zentralruf determine the insurance company of vehicles registered in countries outside of Germany, too?
Yes. The Zentralruf provides information about the third party liability insurance for vehicles registered in member states of the European Union as well as Norway, Iceland, Liechtenstein, and Switzerland.
What costs are involved?
Making use of the Zentralruf der Autoversicherer is free of charge for the inquirer.
The direct channel to the Zentralruf der Autoversicherer
Information sheet Zentralruf der Autoversicherer
You can order a free information sheet on the Zentralruf der Autoversicherer (Central call centre of automotive insurers) here. Please let us know by e-mail at firstname.lastname@example.org if you would like to order larger quantities.