Zentralruf der Autoversicherer

More than 4 million accidents take place in Germany each year. The insurance held by the vehicle owners involved is not always known or readily available. The central call centre run by automotive insurers, known as the Zentralruf der Autoversicherer, provides quick assistance for this case. As a legally recognized information point, the service competently and reliably determines the other party's automotive liability insurance.

What you need in order to obtain information from the Zentralruf der Autoversicherer is the following: The license plate number of the other vehicle, the date on which the damage took place, and the country in which the accident happened.

The Zentralruf der Autoversicherer can be reached by telephone 24 hours a day, 365 days a year. An enquiry is free of charge.

Telephone enquiries

With more than a million calls per year, the Zentralruf der Autoversicherer is a familiar and experienced contact point when it comes to identifying the third party liability insurance for vehicle damages. The call centre can be reached 24 hours a day, 365 days a year under the toll free service number 0800 250 260 0.

Online enquiries

The Zentralruf der Autoversicherer also offers a quick and secure online enquiry form.

FAQs - frequently asked questions

Questions about the Zentralruf? Here are some answers.

The direct channel to the Zentralruf der Autoversicherer

Tel. 0800 25 026 00
(toll free service number)
Enquiry form online
Mobile enquiry form for smartphones


Svenja Rocklage
Head of Productmanagement