Rescue and assistance through SOS telephone
Whenever a motorist activates an SOS telephone, he/she will be directly connected with the Hamburg-based emergency call centre of the automotive insurers. The SOS phones either have a flap that needs to be raised or two buttons.
The red button is for signalling accident emergency calls. In such a case, the emergency call centre establishes a conference call between the motorist and the police or the rescuers. This ensures quick assistance right on site.
The yellow button provides assistance in cases of vehicle breakdowns. The received emergency call is then forwarded by our service staff to the desired organization, for example, a towing company or the responsible insurance company.